Coe Bat Privacy Policy — Our firm commitment to protecting your data

Welcome to Coe Bat. This Privacy Policy applies to our website coebat.comapplies. This Privacy Policy takes effect whenever you create an account on our platform, use our services, or interact with us in any way.

We understand that sharing personal information online is a significant decision. That's why Coe Bat's Privacy Policy is built on full transparency — what data we collect, why we collect it, and how we keep it safe. Your trust is the most valuable thing to us.

This Privacy Policy of Coe Bat Terms & Conditions and Responsible Gaming linked to this Policy. By continuing to use the platform, you are deemed to have accepted this Privacy Policy.

Coe Bat only collects information that is necessary to provide services, secure accounts, and meet legal obligations. We do not collect any data beyond what is needed.

Coe Bat uses your data solely for the purposes listed below. We ensure a clear and legitimate reason for every use:

• Account Management: Completing registration, securing your login, and handling account-related communications.
• Payment processing: Verifying and processing deposit and withdrawal transactions.
• Identity Verification (KYC): Complying with international AML (Anti-Money Laundering) regulations.
• Customer Support: Resolving your complaints and queries quickly and effectively.
• Security: Detecting and preventing fraud, hacking, and suspicious activity.
• Personalized experience: Delivering game recommendations and offers tailored to your preferences.
• Legal compliance: Meeting regulatory requirements and complying with legal obligations.
• Platform Improvement: Analyzing user experience to improve service quality.

We never share your data with third parties for advertising purposes. You can opt out of any promotional communications from Coe Bat at any time.

Coe Bat does not sell, rent, or trade your personal data to any third party. However, in certain limited circumstances, we may need to share specific information with designated partners:

• Payment Provider: With bKash, Nagad, Rocket, and our banking partners — only the information required to complete a transaction is shared.
• KYC Verification Service: Authorized third-party identity verification providers who adhere to the same strict privacy standards as we do.
• Legal Authorities: As part of a court order, government investigation, or valid legal process — only the minimum necessary data is disclosed.
• Licensing Authority: Through regular audits and reporting processes conducted by our gaming license regulatory authority.

We retain your data only for as long as needed. The retention periods under the Coe Bat Privacy Policy are outlined below:

• Account information: For the duration of active account and up to 5 years after closure (as required by law).
• Transaction records: At least 5 years, in accordance with international AML regulations.
• KYC Documents: 5 years after verification is complete, or as directed by the relevant regulatory authority.
• Communication records: Customer support communications for up to 3 years.
• Cookie & Session Data: Session cookies — deleted when the browser is closed; persistent cookies — retained for up to 12 months.

Once the retention period expires, data is automatically and securely deleted or irreversibly anonymized. If you request account closure, your data will be deleted as promptly as possible within legal constraints.

Cookies are small data files stored in your browser. Coe Bat uses cookies to enhance your experience on the platform and to ensure security. We use three types of cookies:

• Essential cookies: Essential for the platform to function properly — including keeping login sessions active and managing security tokens. The platform cannot operate without these cookies.
• Functional cookies: Remembers your preferred language, theme, and settings so you don't have to reconfigure them every time you log in.
• Analytics cookies: To understand which parts of the platform are most used — collecting statistical data without any personally identifiable information.

You can control or disable cookies at any time through your browser settings. However, disabling essential cookies may affect your ability to use certain features of the platform.

Under the Coe Bat Privacy Policy, you have full rights over your own data. We respect these rights and make them easy to exercise:

To exercise these rights, email our support team at: support@coebat.com. We are obligated to respond to your request within 30 days.

Coe Bat strictly prohibits registration by anyone under the age of 18. Our platform is for adults only. No personal information is knowingly collected from minors.

Age verification is built into the registration process. If KYC verification reveals that a user is under 18, their account is immediately closed and all collected data is deleted.

Coe Bat applies the highest technical and organizational security measures to protect your data. The core elements of our security framework include:

• SSL/TLS encryption: 256-bit SSL encryption is applied to all data transmissions.
• Two-factor authentication (2FA): An additional layer of security for account access.
• Firewall & DDoS Protection: Server-level protection against cyber attacks.
• Regular Security Audits: Regular penetration testing conducted by independent third parties.
• Staff Training: Regular training and awareness programs for all staff on data protection.
• Data minimization: No data is collected or stored beyond what is necessary.

That said, no method of transmission over the internet is 100% secure. In the event of a security incident, we will notify affected users as quickly as possible and take all necessary steps.

Coe Bat may update this Privacy Policy from time to time. For any significant changes, we will:

• We will notify all registered members via email at least 14 days before any changes take effect.
• We will display a clear notice on the platform at the time of login.
• We will update this page with the date and a summary of any changes made.

Continued use of the platform after any changes are made will be considered your acceptance of the updated Privacy Policy. We recommend reviewing this page regularly.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact our data protection team. We take every message seriously and do our best to respond as quickly as possible.

For more detailed information, visit our Help Center Help Center Visit.